UMA Hotel & Residences

great location but timely resolution with room issue (aircon not working) is poor. front desk failed my expectations on their sense of urgency. we called several times but the issue was not addressed, it took them plenty of time and we need to go down to the front desk before they take action on our request for room transfer. the front desk officer named Hazel handles the issue with poor customer service experience…

The buffet was a disappointment. Edit: The choices of dishes were too little for what they were charging compared to the buffets we've eaten at. The air-conditioning near our table wasn't even turned on so it was hotter where we were seated. One of the staff mistakenly thought that my mother was done eating so he tried to take her plate. Although the guy looked new so I gave him a pass. The staff overall was okay mi…

I visited Naga for 2 days amd I stayed at Uma. I knew the area is very accessible to alot of places/things thats why I chose this place. But I would like to add the cleanliness and friendliness of the staff makes it even more better safe. Thank you Uma. The food was great too by the way. Attached ia a photo of Uma bottled water that made it all the way to Camada 😊 I would also like to thank our airport transfer driv…

#placesocomfy! After a long drive, best place to stay at the center of Naga City. Love the room, bed and foods from breakfast buffet. Staffs are attentive and friendy, as I arrived midnight. Plenty of parking space too, so you don't have to worry.

I recently stayed at this hotel and was disappointed despite the building being fairly new. The infrastructure is poorly done—the windows are not properly sealed, which caused a lot of outside noise and made the room uncomfortable. On top of that, even simple amenities like extra bottles of water were not complimentary; the staff told us we had to pay for them. For a new property, I expected much higher standards. U…