Steffen Resort

⭐️⭐️☆☆☆ Our stay at Steffen Resort had a few good points, but overall the experience was disappointing because of the atmosphere and too many extra charges. The positives were the clean bedsheets, stable WiFi, Google TV entertainment, and decent parking space. The room itself was acceptable for a short stay. However, there were several downsides that affected our experience. The resort is quite remote, making it les…

Pros: The room was clean upon arrival, which is always a good first impression. The inclusion of a Google TV and stable WiFi added convenience, especially for downtime. A small fridge was available and functional, and the parking area—with a shed—was adequate and useful. Cons: Several issues significantly affected the overall experience. First, the room could not be securely locked when going out for a buy, which ra…

Absolutely terrible experience. Our reservation was canceled while we were already on the way to Pampanga with our entire family, including a toddler. We were left waiting for 3 hours for nothing, only to be told they couldn’t honor the booking. To make it worse, the staff falsely claimed the refund would be processed “right away.” It’s been days with no refund, and booking.com later said it actually takes 7–12 days…

Extra charges with the function hall and karaoke because have time limit even though we booked a 22 hr stay and no specific rules

I tried to book a stay with them last Oct 2 through booking.com, messaged them through the app to check for availability and got no response (The listing on Booking.com says the dates are available). I decided to just book the stay since the dates were available and paid in full. A few hours later they messaged me that they were overbooked and I have to either cancel the booking or reschedule to some other day THEY…

lovely place very helpful staff fantastic experience highly recommend lovely swimming pool and waterfall

A good place for families and friends Highly recommended