Apo Idon Beach Hotel

We have been coming to this resort since 2015, and until this year, our experiences were always great. Unfortunately, this year has been the complete opposite. Two of my sisters booked the same specific room on separate occasions — the room our family has always reserved. The first time, my sister paid for the room and was given a receipt. The next day, they called her and said the room was suddenly unavailable. She…

We showed up at check in and were told that the room we booked a week in advance was booked by someone who walked in that day. We were told that our names weren’t in the log book and the staff who scheduled it “left.” Good thing I had a receipt of the transaction for the booking. The manager then asked if it would be okay if they put us in another room. We declined and asked for a full refund and that’s when the man…

The room is okay, I have no complaints on that. The water heater stops working after using a while, though. You have to wait for a while till it releases warm water again. I was also looking forward to use the pool because we arrived a little too late to swim on the beach, but it’s too dirty and we might get sick if we swim indoors

We tried looking for the newest establishment in Saud but we keep going back to Apo Idon because of its cleanliness. When they take you to the rooms, they are clean and spotless and ready for guests. The toilets are the cleanest toilets we have ever seen (too white) that you feel ashamed if u had a bad stomach and had to use the WC. Cleanliness, that's #1 for us. Service, have seen some of the staffs we have met 7-8…

The beach was nice, but the service and management were very disappointing. We had several unresolved issues: No towels: We had to ask twice just to get basic towels. Why wasn’t this prepared beforehand? No blankets: Our rooms had none. We had to walk 200 meters to the main desk because no one was available at the annex—completely unacceptable. Deposit slip issue: They demanded a deposit slip to return our PHP 1,000…

Room was beautifully designed. Beds are comfortable. no hot water in the shower. we requested for hot water in the shower but it was on and off. mostly off. Ask for acknowledgement receipt for tour security deposit or if any other payment especially if it was paid by cash. The front desk staff tends to forget. Also there is 1k payment for extra bed. but we found out there is payment for extra bed and another separat…

Our overall experience was really BAD. - Did not plan to return our deposit – If we didn’t repeatedly follow-up, our deposit will not refunded. - No sales invoice provided – We were not given a proper invoice, which is unacceptable for any business transaction. (No BIR) - Inaccurate receipt – The receipt given had different details and amounts than what was actually paid by the customer. - Terrible customer service…